Shipping Policy

Thank you for shopping with us. Please read our shipping policy below for full details on how and when your order will be dispatched.

Order Processing Times

Standard Items

• All orders are dispatched the same working day (Monday to Friday) if placed before 2:00 PM.

• Orders placed after 2:00 PM will be dispatched the next working day.

• Orders placed on weekends or public holidays will be processed on the next working day.

Personalised Items

• Personalised or custom-made items may take up to 48 hours to be dispatched.

• This processing time applies before shipping and is required to prepare your customised product.

• You will receive confirmation once your personalised item has been dispatched.

Shipping Days

We dispatch orders Monday to Friday, excluding public holidays.

Delivery Timeframes

Delivery times may vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided when placing your order.

Please note that once your order has been dispatched, delivery times are the responsibility of the courier service.

Shipping Confirmation

Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable).

Delays

While we aim to dispatch all orders within the stated timeframes, delays may occasionally occur due to high demand, courier delays, or unforeseen circumstances. We appreciate your understanding in such cases.